How it works
Review, build, test, launch. Then we keep improving it.
A clear, step-by-step process with no surprises. You'll know what's happening at each stage, and nothing goes live until you're happy with it.
Call our AI assistant and hear it for yourself-
Review
We start with a free missed-calls review: how calls and messages reach you, which ones get missed, what customers usually ask, and what a good result looks like for you.
We
- Map how enquiries reach you
- Suggest the best first AI job
- Agree scope and timeline with you
You
- Tell us how you work today
- Share common questions and prices you're happy to give
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Build
We set up the assistant using your services, opening hours, areas covered and the rules for booking, taking messages and handing over to a person.
We
- Configure the assistant and connections
- Write its greeting and answers in your tone
You
- Check the key answers are right
- Decide when it should hand over
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Test
We run it through realistic scenarios, including awkward ones, and you try it yourself before any customer does. We adjust it until you're comfortable.
We
- Test common and tricky calls
- Fix gaps and fine-tune wording
You
- Call it, message it, try to catch it out
- Give the go-ahead when ready
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Launch
We switch it on, often starting with out-of-hours or overflow calls, then widen it as confidence grows. We watch the first weeks closely and act quickly on anything that needs changing.
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Monthly follow-up report
Each month you get a short, plain-English report so you can see what the assistant is doing for you.
- Calls and messages handled
- Bookings made and messages taken
- How often callers asked for a person
- Questions it couldn't answer, and how we'll fix them
- Suggested improvements for next month
Transparency
What your callers experience
Every assistant introduces itself as an AI, keeps things short and friendly, and offers a person whenever the caller wants one.
- Clear AI introduction at the start of every call
- Option to be put through or receive a call back
- Only the details needed for the job are collected
- Handled under UK GDPR with a data processing agreement
AI assistantHello, you've reached Northgate Plumbing. I'm the team's AI assistant. I can book a visit, take a message, or put you through to someone. How can I help?
CallerHi, my kitchen tap is leaking. Can someone come this week?
AI assistantI can help with that. Could I take your postcode to check you're in our area?
CallerActually, can I speak to a person?
AI assistantOf course. I'll put you through now. If no one's free, I'll make sure they call you back today.
Live demo line
Call our AI assistant and hear it for yourself
It will tell you it's an AI, answer your questions and offer to pass your details to a person.